FAQ (Frequently Asked Questions)
1. How can I place an order?
Simply browse our products, choose your favorite anime-inspired sneakers, select your size, and click “Add to Cart.”
Once you’ve added all desired items, proceed to checkout and complete payment using one of our secure methods (Credit Card, Debit Card, PayPal, or PayPal Credit).
2. What payment methods do you accept?
We currently accept:
VISA
MasterCard
American Express
PayPal
PayPal Credit (subject to approval by PayPal)
All transactions are processed securely through SSL encryption. We never store your full card details on our servers.
3. How long does order processing take?
Yes! You will receive an Order Confirmation email right after your purchase.
After we process your order (within 1–3 business days), we’ll send you another email containing your tracking number so you can follow your package’s journey.
4. What are your shipping options and delivery times?
We offer several shipping methods:
| Shipping Option | Area | Fee | Delivery Time (After Processing) |
|---|---|---|---|
| Standard Shipping | U.S Only | $5.99 | 8–15 business days |
| Priority Shipping | U.S Only | $9.99 | 8–12 business days |
| Free Shipping | Orders over $100 | Free | 8–15 business days |
| International Shipping | Worldwide | $5.99 | 10–20 business days |
Please note: Delivery times are estimates and may vary due to holidays, customs delays, or courier issues.
**Total Delivery Time:**
Please note that the total estimated delivery time includes both processing and shipping.
– Standard Shipping: 9–18 business days
– Priority Shipping: 9–15 business days
– Free Shipping (orders over $100): 9–18 business days
5. Do you ship internationally?
Yes! We ship worldwide.
International orders usually take 10–20 business days after processing.
6. Do you charge sales tax?
Yes. A 6.5% sales tax is applied at checkout based on your order subtotal (products + shipping).
For free shipping orders, the tax applies only to the product subtotal.
7. How can I track my order?
After placing your order, you will first receive an order confirmation email to confirm that your purchase was successful.
Once your order has been processed (within 1–3 business days) and shipped, you will receive a second email containing your tracking number.
You can then use this tracking number to monitor your shipment directly on the carrier’s website.
8. What is your return policy?
You can return your order (or part of it) within 30 days of receiving it.
Returned items must be:
Unworn and unused
In their original packaging with all tags attached
Return Address:
fantasywonders – Returns Department
17224 S. Figueroa Street, Gardena, California (CA), 90248, USA
Return shipping costs are the responsibility of the customer unless the item is faulty or misdescribed.
A $5.99 return handling fee applies for change-of-mind returns.
9. How do I request an exchange?
If you would like to request an exchange, please contact us first at [email protected] before sending your item back.
In your email, include your order number, reason for exchange, and the new size or color you would like.
Our customer service team will review your request and provide detailed instructions for the exchange process.
Please do not return items without contacting us first.
10. When will I receive my refund?
Refunds are processed within 14 days after we receive your returned item(s) or proof of return shipment.
Refunds are issued to the original payment method used at checkout.
Processing times may vary depending on your bank or card issuer (typically 5–10 business days).
11. What is not refundable?
Sales tax (6.5%)
Original shipping costs ($5.99 Standard / $9.99 Priority)
The $5.99 return handling fee (except when the product is faulty or misdescribed)
Items returned in unsuitable condition (e.g., worn, damaged, missing tags)
12. Can I cancel my order?
Yes — if your order has not yet shipped, please contact us as soon as possible at [email protected].
If it has already shipped, you can return it following our Return Policy.
13. Are your products official anime merchandise?
Our sneakers are anime-inspired designs created by fantasywonders.com.
We are not officially affiliated with or endorsed by any specific anime studio or franchise.
All designs are created with respect for fan culture and artistic expression.
14. Are your products sustainable?
Yes! We are taking steps toward sustainability by exploring eco-friendly materials and improving our production process to reduce environmental impact.
15. How can I contact customer service?
You can reach our customer support team via:
📞 Phone: +1 (213) 433-3131
📧 Email: [email protected]
📍 Address: 17224 S. Figueroa Street, Gardena, California (CA), 90248
Our support team strives to reply within 24 hours, 7 days a week.
16. Is my payment information secure?
Absolutely. All payments are processed via SSL (Secure Socket Layer) encryption, and we never store your full card details.
We also support Verified by Visa and Mastercard SecureCode where available for additional protection.
17. Do you sell my personal information?
No. We do not sell or share your personal information.
All data is handled according to our Privacy Policy and Cookie Policy, in full compliance with U.S. privacy laws (including CCPA).
18. Where can I read your full policies?
You can find them here: